Many movers might ask, “What is an arbitration program?” Simply put, arbitration is a method that companies use to legally settle disputes with a consumer. It does not require court time. Arbitration is a non-bias program. An arbitration hearing consists of either a single arbitrator or a panel of arbitrators. While many legal systems require that a panel consist of an odd number of arbitrators, presumably to prevent a stalemate. More often than not, a panel of arbitrator does not exceed three. The parties involved in the dispute send their supporting documentation and any letters to the arbitrator. Arbitration provides a different option for settling a dispute rather than entering the courtroom.
Typically, arbitration determinations are legally binding on both parties and are a final determination involving that case. For the consumer arbitration has proven to be a good way to settle disputes with a mover and obtain returns for damages. In the moving industry, an arbitration proceeding settles disputes between moving companies and their clients. If a client experiences problems with a moving company, they can file a claim to get compensation for those problems. These claims undergo review by an arbitrator to figure the actual amount that is owed to the client. Problems that a client can experience with a moving company may include damaged goods, damaged property, missing goods and charges that were not initially agreed upon.
All Movers that move from State to State must be part of an arbitration program.
When a claim against a household goods mover is made, an arbitrator that is independent of all parties within in the claim must review the claim. They must then settle the dispute. It is the responsibility of the household goods mover to ensure that the arbitrator legally authorized. They must obtain any information from all the parties within the dispute. At the end of a dispute, the arbitrator will have the amount each party owes which is binding. Arbitrators have 60 days to settle a dispute. The 60 days begins as soon as the arbitrator receives notification of the dispute between a mover and a client. Extending this time is possible if the arbitrator does not get proper paperwork from the client.
The arbitrator cannot settle a dispute without proper paperwork. A household goods mover must also be able to provide an accurate summary of the arbitration program that they are a part of. This will enable individual shippers and potential clients to review the arbitration program in a quick manner before they agree to work with the household goods mover. All of these rules are essential to having an arbitration program and being in the moving industry.
Mover Arbitration Program
Arbitration resolve conflicts beyond what claims settlement can do to prevent a more serious confrontation.
Every household goods mover must present to their clients an opportunity to be part of the arbitration. However, the client may choose not to be a part of the mover’s arbitration program. If a client requires the use of arbitration, the household goods mover must provide all the forms and information required in order to use arbitration to resolve a dispute. The household goods mover cannot force a client to be part of an arbitration program before a dispute occurs. These are a few rules regarding arbitration between a household good mover and a client.